Conditions of Use

Cancel an order

Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been sent to our warehouse for fulfillment. Once the order has been sent to our warehouse for fulfillment, we can request cancellation, however, should your order/item(s) ship, simply REFUSE delivery, and when the merchandise is returned to us a refund will be initiated.

Payment Methods

 

We gladly accept Visa, MasterCard, American Express and Discover, personal checks and money orders.

Credit and Debit Cards:
We do not charge your card until your order is shipped.

When you place an online order, we authorize your credit/debit card to make sure sufficient funds are available. The financial institution places a hold on funds equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped.

If your order is canceled, the financial institution that issued your card determines the time required to remove the authorization. The authorization will automatically expire based on the type of card used for payment. The following is the estimated period of time from the point of authorization to automatic expiration of the authorization for common methods of payment.

Debit or check cards - depends on bank
Visa/MasterCard - depends on bank
Discover
American Express
24-72 hours
7 - 14 days
30 days
30 days

If your order is backordered or the item does not ship by the time the authorization automatically expires, another authorization will be required at the time the merchandise ships. If you need more information, please call your bank or credit card company

Personal Checks and Money Orders:
We also accept personal checks and money orders. Please note that payment via check or money order can delay your order up to 15 days.

Pay by Check

If you would prefer to pay with a paper check or money order, please mail to:

American Flag and Flagpole Co. LLC
PO Box 341163
Memphis, Tn 38184-1163

Please note: Checks returned unpaid by your financial institution are subject to a Service Charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Services Charges, may be debited electronically from your account.

If a refund is due, you will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund.

 

Purchase Orders:
If you have a purchase order send send them to one of the following:

American Flag and Flagpole Co. LLC
PO Box 341163
Memphis, Tn 38184-1163

Fax # 901-452-3400

Email Orders@amflag.com

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